Want to get an inside look at our work here at SFWS? The VIP Tour gives you a chance! This is a private tour for up to 5 people (please note that if your party is smaller than 5 people, there could be additional guests on your small private tour as we book up to 5 people per VIP tour), so we are able to focus on whatever interests you, as well as to go inside the perimeter fence and get a closer look at our animals. Visitors can join our Keepers in preparing and giving out Enrichment, allowing you a chance to interact with our animals in a safe and structured way. You will also have the chance to take close-up photos that showcase the animals’ unique personalities!
Please Note: Contact with our animals (petting or going into enclosures) is NOT a part of any tour due to a number of safety and liability reasons. Instead, we attempt to provide an engaging and interactive experience through the use of Enrichment items or activities.
When: VIP Tours must be booked in advance and we recommend the sooner the better as tours are limited and fill quickly. The tour is offered at 11:00 AM on Wednesdays, Thursdays, and Sundays and at 3:00 PM on Mondays and Wednesdays.
Price: For weekday VIP Tours the cost is $125 per adult and $100 for children aged 13-17, teachers, and military/service personnel. For Sunday VIP Tours the cost is $175 per adult and $150 for children, teachers, and military/service members. (For groups of 4-5, the adult price is $100/person on weekdays and $150/person on Sundays.) Payment will be required when you book your spot. Please contact us with any questions.
Inclement weather: VIP tours are booked fairly far in advance, making it difficult to reschedule due to weather. If you need to reschedule, we may be able to accommodate you at a later date, but please understand it may be a few months before there is a new spot available. All fees are considered a donation and are tax-deductible, therefore, we cannot offer refunds for cancellations (unless it is SFWS who must cancel). If we do need to cancel, we will let you know as soon in advance as we can, via email and if necessary, the phone number you left when booking your reservation. We will work to reschedule your appointment or offer a refund in these rare cases.
Restrictions: VIP Tour appointments are restricted to a maximum of 5 people, and participants must be 13 years of age or older. Any minor (under 18 years old) who participates must also have their parent or other legal guardian participating. For safety reasons, we cannot make exceptions to these policies.
A number of safety rules will apply, and for your own safety as well as that of our Volunteers and animals, we will strictly enforce them.
Please note: Our facility is handicap accessible but there is a several-hundred foot gravel driveway between our Parking Lot and visitor area. In order for our staff to accommodate you, please let us know in advance if you will need to drive your vehicle directly to the Gift Shop. We are happy to open the gates for you prior to your tour! Our Manager can be reached at firstname.lastname@example.org.